Return Refund Policy

RETURN & REFUND POLICY

STANDARD RETURNS POLICY

If you are not satisfied with your purchase, eligible items may be returned within 30 days after receipt, subject to the conditions described in this policy. Approved returned items will be refunded. Original shipping charges are generally non-refundable unless required by law.

Return terms may differ during promotional events. Please review the terms of any promotion before placing your order.

For products purchased from an authorized third-party retailer, please contact that retailer directly regarding its return or exchange process.

RETURNS PROCESS
(excluding certain promotional periods)

To request a return, email help@weltansichtly.com and include:

• Your order number.
• The item you want to return.
• The reason for the return, when applicable.

Our support team will provide the next steps and, when applicable, return instructions or a return label.

DAMAGED ITEMS

If an item arrives damaged, contact help@weltansichtly.com within 14 days of delivery.

Please include:

• Your order number.
• Clear photos showing the damage.
• The subject line: DAMAGED.

After review, we will provide an appropriate resolution in accordance with this policy.

ITEMS NOT RECEIVED

If part or all of your order has not arrived, contact help@weltansichtly.com with:

• Your order number.
• A description of the missing item(s).
• The subject line: MISSING ITEM.

We will review the shipment information and assist you with the next steps.