Contact Us

CONTACT US

ORDER STATUS & CUSTOMER SUPPORT

ORDER TRACKING GUIDE

To check your order status, use the tracking link included in your shipping confirmation or enter your tracking number on a compatible global package-tracking platform such as 17TRACK.

Tracking updates may include information such as:

• In transit.
• Customs processing.
• Arrival at a local facility.
• Out for delivery.
• Delivered.

FOR OTHER QUESTIONS

1. CHECK THE FAQS FIRST
Many common questions about shipping, order changes, returns, refunds, and tracking may already be answered in our FAQ section.

2. CONTACT US DIRECTLY
If you still need help, contact our customer-support team:

Email: help@weltansichtly.com

SUPPORT HOURS & RESPONSE TIPS

• Office Hours: 9:00 AM – 5:00 PM, Monday to Friday.
• Response Time: We aim to respond to customer-support emails within approximately 1 business day.
• If you do not see a reply, please check your spam or junk folder.
• Sending multiple duplicate messages may slow down the support process.

Email: help@weltansichtly.com